Michael Klar

Abteilungsleiter Geschäftsentwicklung Neue Medien
bonprix

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Day 2 - Unleashing your Omni-channel potential

Friday, June 3rd, 2016

12:40 PM How to use customer feedback as a driver of the Omni-channel experience: Embracing the sting of Online criticism

• How should you use customer feedback to help drive your behaviour?
• How can you use data to measure the responses?
• How do you overcome the critical factors that prevent this?